Welcome to the dispatch center for the Union County Sheriff's Office. The
dispatch center is the main artery in which all calls into the sheriff's
office for assistance are received. This includes the EMERGENCY 911 calls.
Emergency Coordinating officers answer hundreds of calls monthly and route
to the appropriate office of the Sheriff or other emergency services such as
Rescue and Fire.
The center houses numerous communications systems to relay emergency and
non-emergency information quickly. Additionally, the center remains the main
"warning point" for the National Weather Service and the Department of
Homeland Security on matters affecting Union County and its citizens.
Recently, the sheriff's dispatch/communications center upgraded technology
to better serve citizens when 911 calls are placed. A detailed computerized
map interfaces with E-911 calls as they are received to accurately determine
a caller's location. This assists emergency services and/or law enforcement
to reach the caller more quickly. Enhanced technology and agreements with
wireless carriers (cellular) also provide for "real-time" GPS (global
positioning satellite) in some cases where a caller does not know their
The dispatch center interfaces with numerous county agencies serving as the
combined dispatch center. In addition to radio interfaces with the Road
department, Animal Control, Public Works, Rescue, Fire Departments and local
hospitals, the Sheriff added the Union County School buses and set up a
communications system whereby all the public schools now have direct contact
with the center for use during emergencies. Union County remains the first
Sheriff's office communications center in North-East Florida to provide this
direct link to school administrators via portable radio as an added safety
measure for schools!
The center recently agreed to host the state of Florida Inter-operability
network as part of the ongoing preparedness in domestic security. This
network allows for Voice over Internet Protocol (VoIP) connections to ANY
law enforcement agency in the state as well as federal agencies. The
dispatch center can readily connect, transmit and relay emergency
information via radio over another agency channel. A large step in assisting
agencies who may supply mutual aid during natural and/or man-made disasters.
The Department of Homeland Security also maintains a "hot line" via
satellite inside the center. This new warning system allows for
communications between Union County Sheriff and the DHS.
Citizens are reminded to post their 911 address on their place of residence
to assure that emergency services can see the numbers. If you have any
questions on where or how to post, or you need the numbers, you may call the
E-911 Mapping center at 386-496-4300.